Work
What the specialist completed and reported.
ZanaHospitality operations
Run every property from one operational layer.
Zana captures what happened, connects the evidence, and helps teams prevent the next failure.
Keep your PMS. Zana becomes the connected operational record around it.
From signal to strength
A continuous operational loop that keeps every property running at its best.
- Conversations
Capture requests, updates, and observations from guests and teams.
“The AC in my room isn't working.” - Evidence
Attach photos, videos, and data that prove what happened.
2 photos · room condition - Work tracking
Assign, prioritize, and track tasks to resolution.
AC not cooling — Gym · Assigned - Resolution
Close the loop with updates and guest communication.
AC repaired and verified - Pattern detection
Surface recurring issues before they become guest failures.
Top recurring issues this month
The missing layer
A PMS records the reservation. Zana remembers the operation.
Important decisions are usually scattered across calls, chats, photos, checklists, and people's memory. Zana turns that evidence into one property record your team can trust and act on.
Verification
What inspection evidence independently confirmed.
Outcome
What happened before, during, and after the stay.
One connected operating loop
From the first signal to the next better decision.
Zana keeps the people, property, evidence, action, and outcome connected in sequence.
01 · Detect and act
One message becomes the next action.
A frontline update stays attached to the right room, property, urgency, and response. The operator sees what changed without rebuilding the story from several chats.
- Capture voice, message, and property context
- Route the issue to the right person
- Keep the response visible until it is resolved
02 · Keep the stay on track
When the plan changes, the property does not disappear into a group chat.
Zana preserves the assignment, timing, coverage decision, and arrival risk in one place—then helps the team find the right replacement before the gap reaches the guest.
- Know which turnover is exposed
- Match available specialists to the real need
- Give the operator a confirmed outcome
03 · Preserve the handoff
Let every person work naturally. Keep one shared record.
Different roles and languages can still produce one clear operational truth. Zana holds the property context through the handoff instead of forcing the operator to translate and relay every detail.
- Keep property and room context attached
- Reduce repeated clarification
- Make readiness visible across the team
Evidence before blame
Do not just record the miss. Understand why it happened.
Zana connects completion, inspection, inventory, timing, rework, and guest outcome in sequence. That makes it possible to distinguish a specialist miss, an inspection miss, a supply gap, or a broken process—and recommend the right response.
Coach when the pattern is teachable.Change the process when the system caused it.Replace coverage when the property needs a better fit.
The operation gets smarter
Every turnover should improve the next one.
See recurring risks, measure whether changes worked, and bring the team a specific recommendation instead of another generic score.
See the pattern
Connect repeated issues across properties, teams, and weeks.
Explain the cause
Use the evidence chain before assigning responsibility.
Take the next action
Coach, adjust the process, or change coverage with context.
From one turn to the portfolio
Run the operating review from evidence, not anecdotes.
Give operators, local teams, and Zana ops the same grounded view of what improved, what remains at risk, and which policy or staffing decision comes next.
Walk through the operating workspace
Connect what you already use
Keep the systems that run reservations. Add the memory that runs operations.
PMS and iCalMessagesPhotosInspectionsGuest outcomes
Provider support is only claimed after a verified live sync. Manual and exported data can be used first during a pilot.
Pricing
Base fee for the account. Property fee as you grow.
Base covers workspace access, setup, portfolio record, reporting, and support. Per-property covers records, activity, storage, and analysis.
Core
One operational record across your properties and team.
$125/mo + $5/property
Full Intelligence
Find recurring failures, explain them, and improve the next stay.
$200/mo + $7/property
Enterprise
Larger portfolios, advanced controls, and custom integrations.
CustomDiscuss your portfolio
| Properties | Core | Full Intelligence |
|---|---|---|
| 10 | $175/mo | $270/mo |
| 50 | $375/mo | $550/mo |
| 100 | $625/mo | $900/mo |
Start with one real problem
Bring the failure your operation keeps repeating.
We will map the evidence you already have and test whether Zana can prevent the next failure, explain the cause, and measure improvement.
Open the guided demo